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Return and Exchange Policy

GENERAL:

  1. If you place an order electronically via the website you are currently using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.

  2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable laws in effect, regarding the sale and delivery of the purchased product.

  3. Shipping costs, which are product shipment expenses, will be paid by the buyers.

  4. Each purchased product shall be delivered to the person and/or organization at the address specified by the buyer within 14 days at the latest. If the product is not delivered within this period, buyers may terminate the agreement.

  5. The purchased product must be delivered completely and in accordance with the specifications stated in the order, along with documents such as warranty certificates and user manuals, if any.

  6. If it becomes impossible to sell the purchased product, the seller must notify the buyer of this situation in writing within 3 days from the date they become aware of it. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

  1. If the buyer does not pay for the product they purchased or cancels the payment in bank records, the seller’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

  1. If, after the delivery of the product, it is determined that the credit card used for the payment was used unlawfully by unauthorized persons and the product fee is not paid to the seller by the relevant bank or financial institution, the buyer is obliged to return the product to the seller within 3 days, with the shipping cost to be borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:

  1. If unforeseen force majeure circumstances arise that the seller could not foresee and the product cannot be delivered on time, the situation shall be communicated to the buyer. The buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is removed. If the buyer cancels the order and the payment was made in cash, the amount will be refunded in cash within 14 days from the cancellation. If the buyer made the payment by credit card and cancels the order, the product amount will be refunded to the bank within 14 days from the cancellation; however, it is possible that the bank may take 2-3 weeks to reflect it into the buyer’s account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:

  1. The buyer shall inspect the goods/services subject to the contract before accepting delivery; products that are dented, broken, with torn packaging, or defective shall not be accepted from the shipping company. Products accepted shall be deemed to have been delivered in an undamaged and proper condition. The buyer is responsible for carefully preserving the goods/services after delivery. If the right of withdrawal is to be exercised, the product must not be used. The invoice must be returned with the product.

RIGHT OF WITHDRAWAL:

  1. The buyer may exercise the right of withdrawal from the contract by rejecting the goods, without assuming any legal or penal liability and without providing any justification, within 14 (fourteen) days from the date of delivery to themselves or to the person/institution at the address indicated, provided that they notify the seller via the contact information below.

  2. CONTACT INFORMATION FOR THE SELLER TO BE NOTIFIED OF THE RIGHT OF WITHDRAWAL:
    COMPANY NAME/TITLE: ECLECTİC MODA TEKSTİL SAN. TİC. A.Ş.
    ADDRESS: Bebek Mh. Küçükbey Cd. No:18/A 34342 Beşiktaş/İstanbul
    EMAIL: [email protected]
    TEL: 05327436958

WITHDRAWAL PERIOD:

  1. If the purchased item is a service, the 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service has already started with the consumer’s consent before the withdrawal period expires.

  2. The costs arising from the exercise of the right of withdrawal shall be borne by the buyer.

  3. In order to exercise the right of withdrawal, a written notice must be sent to the seller by registered mail, fax, or email within the 14 (fourteen) day period, and the product must not have been used in accordance with the provisions of the section “Products That Cannot Be Returned” in this agreement.

EXERCISING THE RIGHT OF WITHDRAWAL:

  1. The invoice for the product delivered to the third party or the buyer must be included. (If the invoice of the product to be returned is corporate, a return invoice issued by the institution must also be sent. Return requests for orders invoiced to corporate accounts cannot be completed without a return invoice.)

  2. The return form and the returned products must be delivered complete and undamaged with their box, packaging, and any standard accessories, if any.

RETURN CONDITIONS:

  1. The seller is obliged to return the total amount and any documents that place the buyer under liability within 10 days from the receipt of the withdrawal notice and to take back the product within 20 days.

  2. If the value of the goods decreases due to the fault of the buyer or if the return becomes impossible, the buyer is obliged to compensate the seller’s damages in proportion to their fault. However, the buyer is not responsible for changes and deterioration resulting from proper use of the goods/products during the withdrawal period.

  3. If the use of the right of withdrawal causes the total amount to fall below the promotional threshold set by the seller, the amount of discount used within the scope of the campaign shall be canceled.

PRODUCTS THAT CANNOT BE RETURNED:

  1. Products prepared in line with the buyer’s request or clearly customized for personal needs, bottom parts of underwear, swimsuits and bikini bottoms, makeup products, disposable products, perishable goods or goods with the possibility of expiry, goods whose packaging has been opened after delivery and which are not suitable for return due to health and hygiene reasons, goods that are mixed with other products and cannot be separated by nature, newspapers and magazines outside the scope of subscription contracts, services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer, as well as sound or video recordings, books, digital content, software programs, data storage and data recording devices, and computer consumables whose packaging has been opened by the buyer cannot be returned as per the Regulation. Moreover, the right of withdrawal cannot be exercised for services that have started to be performed with the consumer’s approval before the withdrawal period ends.

  2. Cosmetic and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery supplies (toners, cartridges, ribbons, etc.) can only be returned if their packaging has not been opened, they have not been tested, used, or damaged.

DEFAULT AND LEGAL CONSEQUENCES

  1. If the buyer defaults on transactions made via credit card, they agree, declare, and undertake to pay interest to the bank in accordance with the credit card agreement between them and the card-issuing bank and to be responsible to the bank. In such cases, the relevant bank may resort to legal action and may claim any expenses and attorney’s fees from the buyer. In any case of buyer default, the buyer agrees to compensate the seller for any damages and losses resulting from the delayed performance of the debt.

PAYMENT AND DELIVERY

  1. You can make payments via credit card through our site using either a single payment or online installment options. At the end of your online transaction, the total amount will be charged to your credit card.

  2. In cancellation and return transactions, only the product price will be refunded after deducting applicable fees.